Refund and Returns Policy

Overview

At My Smart Agenda, all of our products are delivered as digital downloads. Due to the nature of digital goods, we generally do not offer refunds once a purchase is completed and the files have been made available for download. By placing an order, you acknowledge and agree to this policy.

Digital Products Are Final Sale

All sales of planners, templates, and other downloadable files are final.

Once your payment is processed and the download link is sent, the transaction cannot be reversed.

Technical Support & File Access Issues

If you cannot access or download your files, please contact us within 7 days of purchase. We will:

  1. Verify your order details.
  2. Provide a fresh download link or alternative file if the original is corrupted.

No refund will be issued, but we will work promptly to ensure you receive a functional copy of your product.

Defective or Incomplete Files

In the rare event that a downloaded file is defective, incomplete, or fails to open:

We will replace the file at no extra charge.

If we cannot provide a working file within 5 business days, we may offer store credit equivalent to your original purchase amount.

How to Request Assistance

report a problem or request a replacement link, please use our Contact Form and include:

Your order number

A brief description of the issue

Screenshots or error messages, if applicable

We aim to respond to all requests within 6 business hours during support hours (Monā€“Fri, 9 AMā€“5 PM ).

No Other Exceptions

We do not accept returns, exchanges, or refunds for ā€œchange of mind,ā€ compatibility issues with third-party apps, or failure to read product descriptions.

Please review product details carefully before purchasing.

Thank you for understandingā€”our goal is to make sure you get the digital tools you need, quickly and reliably, even though we do not offer traditional refunds. If you have any questions about this policy, please reach out via our Contact Form.